BPM Research

What is Business Process Management (BPM)?
The term 'Business Process Management' or BPM is now used to refer to two totally different topics: either the automation of 'back office' support, primarily by simply attempting to integrate existing legacy systems, or the management of the 'middle office' business processes - those processes that define the way in which organisations combine their resources to conduct their activities. Often these unique business processes running in the organisation are what make it competitive.

The organisation's ability to achieve its potential rests with its ability to combine these expensive 'middle office' resources effectively and efficiently. True BPM provides for the automation, deployment and management of these processes by supporting people while providing application-level interaction.

Ventana Research

Operational Performance Management "It is critical for companies to improve the performance of people and operational processes to increase business effectiveness. Operational Performance Management will require new methods and techniques for monitoring and measuring so companies can fully understand, optimize and align business processes." more The Next Big Innovation in Software is Not Software "Performance Management is about applying IT resources to enable everyone in the organization to perform better by automating rote functions that require no human intervention, baking in best practices into process execution, giving everyone the right information at the right time to make better decisions, and giving them feedback on how well they are performing." more Business Process Intelligence "There are new barriers to how organizations manage business processes and look to reduce operational costs while improving revenue and service levels. By applying performance management to business processes and addressing these challenges, you can reduce process cycle-time - empowering employees to be responsive to business events and make better, faster, and smarter decisions." "A business process model should be the centerpiece of this new strategy as a means to integrate the right technologies to address your performance and process management requirements." more

Business Process Management Initiative (BPMI)

The Business Process Management Initiative seeks to standardise the management of business processes, spanning multiple applications, departments and business partners, behind the firewall and over the Internet. "The Initiative's mission is to promote and develop the use of Business Process Management (BPM) through the establishment of standards for process design, deployment, execution, maintenance, and optimization. BPMI.org develops open specifications, assists IT vendors for marketing their implementations, and supports businesses for using Business Process Management technologies."

Gartner Research

Quote from Gartner paper, "Business Process Management: Responding in 2002": "BPM capabilities will change significantly through 2005, making proper planning in 2002 mandatory. Web services, business activity monitoring and organisational dynamics require vendor and user attention now." more Quote from the editor "Gartner Predicts 2002: Application Integration and Middleware": "Business process management (BPM) can streamline customer interactions and realign overworked employees with a new aura of process efficiency."