PRESS RELEASE
COMMITMENT TO EXCELLENT CUSTOMER SERVICES
Chesham, United Kingdom, Tuesday, August 6th,
2002. As part of our commitment to excellent customer service, Procession
Software Limited announce the launch of two new facilities.
Forums
A web-based system of 'forums' that allow our users to share their
experiences of using the Procession software and applications such
as the Financial Planning Suite. A number of forums are available
- some have 'public' access and so are available to everyone, and
others are 'restricted' in that only users of that particular system
can access them. These forums can be accessed from the Support page
on the Procession web site, or directly using 'www1.procession.co.uk/forums'.
Procession staff will also use these forums, both to respond to user
comments and to start new discussions such as on the applicability
of new facilities that we are considering adding to our products.
Enhancement, suggestion and monitoring system.
This system will allow to you to suggest enhancements
and improvements to Procession and monitor our response, as well as
reporting and tracking any problems with your system Again, this can
be accessed from the Support page on the Procession web site, or directly
using 'www1.procession.co.uk/bugtrack'.
About
Procession
Procession develops and markets Business Process Management (BPM)
software for the emerging process automation marketplace.
Supporting the operational aspects of Six Sigma
Plus* and conforming to the Business Process Management Initiative
(BPMI) standards, it enables organisations to implement, control,
monitor and improve their processes - leading to continual improvement
in customer focused quality and falling operational costs by allowing
managers to take control of their key business processes. The architecture
uses an RDBMS (Oracle), along with Java and J2EE application servers.
Procession's products are task-driven - unlike applications such as
CRM and ERP, which are based on data.
Based around a unique Process Engine, Procession's
range of products includes:
- The Financial Planning Suite - covering
sales management and forecasting for leads, opportunities,
revenue and invoicing
- Grant management
- Custom applications
Procession also provides low cost conduits to
link 'front end' systems such as the web with 'back end' systems,
such as mainframe and ERP systems.
Procession Software Ltd, formerly known as Datacore
Ltd, was founded in 1994. It became Procession in 2000. Its current
clients include the Bank of Scotland, UK Sport, Edinburgh City Council
and the New Opportunities Fund in the UK, along with Magma in the
USA. Procession has also recently formed an alliance in Holland.
* Six Sigma is a management philosophy originally
developed by the Motorola organisation. It sets extremely tough objectives
for the collection of data and the analysis of results. Its targets
are to reduce defects in products and services as far as possible.
Further information from:
David Chassels/Ralph Tebby, Procession, 01494 781444
Bob Little, Bob Little Press & PR, 01727 860405
-ENDS-
